Delivery
Without The Drama
Download the free Superdry case study and see how switching to InPost Locker delivery cut costs, cut customer contacts, and cut returns fraud, without cutting into conversion.
Why Retailer Choose InPost
Four reasons retailers are switching delivery and returns to InPost
Cut fraudulent returns and parcel loss
Footasylum reduced fraudulent return claims after switching to locker returns, and GameOn cut parcel loss from 5% to 0.36%.
Drive conversions with delivery flexibility
2 in 5 UK shoppers abandon checkout when delivery options fall short. 24/7 lockers give customers collection that fits their schedule.
Complete more deliveries first time
Failed deliveries cost through refunds, reshipments, and support. In one marketplace partnership, 21% of orders moved to lockers instead of home delivery.
Gain control of your contact rate
Locker deliveries are found to generate 38% fewer customer contacts than home delivery, fewer "where's my order" queries for your support team.
Download The Case Study
See how Superdry cut delivery costs and customer contacts with InPost. Download the case study now.
14,000+
InPost Lockers across the UK, and the network is growing every day
90%
reduction in returns fraud reported by InPost's top-performing retailers
4x
less likely to contact customer care than home delivery customers
In Their Words
“We expected customers to use lockers. What surprised us was just how many chose them when the option was made more visible at checkout. The impact on adoption, customer contact, and delivery costs was greater than we anticipated.”
Mike Howard
Head of Logistics, Superdry
19% lower total cost of end-to-end delivery
More retailers, more results
Superdry isn't the only retailer seeing results
Footasylum
90% reduction
In fraudulent returns claims after switching to InPost's label-free locker returns. Their NPS score for returns jumped 8.32% in one year.
GameOn
5% → 0.36%
Parcel loss rate cut after moving to InPost, with 90% of shoppers choosing to collect from a locker.
Learn More About Superdry's results
Sources: InPost/Superdry case study, 2026. InPost eCommerce Delivery data, current at time of publishing. Footasylum and GameOn results per InPost published case studies.
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